FAQs

Q: Do I need an appointment to see a veterinarian at Green Acres Animal Hospital?

A: We recommend that you make an appointment before coming down to see us. Walk-ins are welcome but wait times will vary depending on the schedule. The only exception is an emergency – we will treat critical patients on a priorty basis.

Q: How many days notice do I need to book a spay or neuter procedure?

A: Normally we can accomodate your pet’s surgery within 1-3 days. Spay and neuter patients are usually dropped off between 8:00 and 8:30 am on the day of the surgery. In most cases, your pet will be ready to go home later the same day.

Q: Do I really need to get vaccine boosters for my puppy or kitten? Isn’t one vaccine enough?

A: Almost every vaccine needs to be boosted (given again in 3-4 weeks time) after it is given for the first time. Most puppies and kittens will not develop a good immune response to just one dose of vaccine. There is still a strong possibility that they will catch a disease they have been vaccinated for if the vaccine has only been given once.

Q: How much time does it take to get a prescription refilled?

A: In most cases prescriptions can be refilled while you wait (15 minutes to an hour). To avoid waiting, we recommend that you order prescription refills 3-4 days before you need them. This ensures that we will have your prescription available for you to pick up.  You can order prescriptions by phoning our office during business hours or online through this website. If you need instructions for ordering online please give us a call.

Q: How do I know if my prescription can be refilled?

A:Prescriptions can only be refilled if your veterinarian has ordered it, this will be indicated on your prescription label as a refill quantity.  Pets will not have their prescriptions refilled without regular monitoring and examination by the veterinarian.

Q: Does my pet need pre-anaesthetic blood work before a surgical procedure?

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A: We do recommend this before every anaesthetic. Pre-anaesthetic blood work is done in our in-house lab on the morning of their procedure. This blood work gives us important information about the health of your pet’s kidneys and liver. If one of those organs is not working well then the anaesthetic may affect them differently than a healthy animal. If we find a problem we may recommend further testing or we may just change the type of anaesthetic that is used.

Q: Why is my veterinarian referring my pet to a specialist?

A:  We want our patients to have the best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.

Be assured that when we refer a patient to a specialty center, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Q:  Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

A:  Yes,  We can send proof of vaccination to your pet’s kennel. Just let us know the fax number.

Q:  Do you offer any payment plans?

A:  No, payment is required at the time of service.  If your pet needs to have an expensive procedure and you can not pay for it all upfront, then we can put you into contact with Petcard – a pet services credit company.


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